30 Day Money Back Guarantee – Customers may request cancellation of services for Shared Hosting within the 30 days of the account setup time frame if found services to be unsatisfactory. If after 30 days and the customer has not made any requests of cancellation of services, the order will be assumed satisfactory; therefore, no refund requests will be accepted or processed. All requests for cancellation of services for Reseller Hosting and VPS Hosting must be made within 7 days of the account setup time frame if found services to be unsatisfactory. If after 7 days and the customer has not made any requests of cancellation of services, the order will be assumed satisfactory; therefore, no refunds will be accepted or processed. If for any reason that a customer has has been suspended due to violation of our Terms of Service (TOS), there will be no refunds that will be issued regardless of the 7 day or 30 day time frame money back guaranteed. Refunds will be credited back to the payment used in setting up the account and it will take approximately 3 – 15 business days. Domain names, SSL certificates, Site Lock, DNS hosting, Dedicated IPs, Website Anti-Malware and software licenses such as but not limited to WHMCS, cPanel, and Parallel Plesk are non-refundable.
Only first time accounts are eligible for a refund. If you have previously made an account with us, canceled, and signed up again, you will not be eligible for a refund. Customers that will open a second or more account with us will not be eligible for a refund as well.
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